Welcome to Shop.jobdekhe.com We provide job seekers with information gathered from various publicly available job posting websites, including but not limited to Google, Indeed, LinkedIn, and other well-known job platforms. Our mission is to help individuals find employment opportunities by offering up-to-date job listings and career-related resources. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
Shop.jobdekhe.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms such as Indeed, LinkedIn, and other recognized job websites.
By using our website, you acknowledge and accept the above terms and conditions. Thank you for visiting Shop.jobdekhe.com, and we wish you success in your job search.
<h1>About Layer</h1><p style="min-height:1.5em">Over the last decade, a vibrant ecosystem of SMB software tools has emerged to help SMBs manage and run their businesses. These tools help SMBs with everything from payments to payroll, but accounting has lagged behind. Small business owners are still struggling with disconnected, generic, accounting software and expensive bookkeepers.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">At Layer, we’re building a new kind of accounting software and bookkeeping that lives within the existing software tools SMBs use every day. Our platform allows software companies to quickly launch modern accounting software and bookkeeping services to their SMB customers, eliminating the need for them to use legacy accounting tools or bookkeepers.</p><p style="min-height:1.5em"></p><h1>The Role</h1><p style="min-height:1.5em">As a Bookkeeping Support Specialist at Layer, you’ll help small businesses get set up on our bookkeeping service smoothly and serve as their ongoing point of contact. You’ll leverage your bookkeeping knowledge to answer users’ questions, troubleshoot issues, and provide an exceptional customer experience.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>In this role, you will:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Run live video onboarding calls with new customers to gather key business context and complete bookkeeping setup (bank/credit card connections, historical bookkeeping needs, etc.).</p></li><li><p style="min-height:1.5em">Support customers across chat and email by answering bookkeeping questions, diagnosing issues, and driving them to resolution quickly and empathetically.</p></li><li><p style="min-height:1.5em">Maintain accurate customer notes and status updates in internal systems to ensure strong follow-through and smooth handoffs.</p></li><li><p style="min-height:1.5em">Collaborate with other Layer teams to improve workflows and surface product feedback based on recurring customer needs.</p></li><li><p style="min-height:1.5em">Exceed partner and customer expectations by providing thoughtful, proactive, and detail-oriented support.</p></li></ul><p style="min-height:1.5em"></p><h1>Skills & experience</h1><p style="min-height:1.5em">Many backgrounds could fit this role, but ideal candidates will have some or all of the following:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">2+ years of experience in a customer-facing (support, onboarding, etc.) or bookkeeping role</p></li><li><p style="min-height:1.5em">Familiarity with small business bookkeeping fundamentals and basic financial concepts</p></li><li><p style="min-height:1.5em">Strong live communication and active listening skills</p></li><li><p style="min-height:1.5em">Excellent written communication skills</p></li><li><p style="min-height:1.5em">Strong attention to detail and ability to manage multiple tasks simultaneously</p></li><li><p style="min-height:1.5em">An ownership and growth mindset</p></li></ul>
