Assistant Hotel General Manager

Job Title: Assistant General Manager (AGM) – Courtyard by Marriott Frisco

Company Description:
Courtyard by Marriott Frisco is a premier hotel located in the heart of Frisco, Texas, offering modern accommodations, exceptional service, and a welcoming atmosphere for both business and leisure travelers. Our property features The Bistro—our on-site restaurant—serving freshly prepared breakfast, dinner, Starbucks® coffee, and evening beverages, providing a convenient and elevated dining experience for our guests. We are committed to delivering excellent hospitality and are seeking a motivated and dynamic individual to join our leadership team as an Assistant General Manager.

Job Overview:
As the Assistant General Manager, you will work closely with the General Manager to oversee the day-to-day operations of the hotel, ensuring a high level of service and guest satisfaction. You will play a key role in maintaining operational excellence across all departments, including Front Office, Housekeeping, Engineering, and Food & Beverage (Bistro operations). The AGM will support revenue optimization, team development, and adherence to Courtyard by Marriott brand standards.

Responsibilities:

• Assist the General Manager in planning, organizing, and directing all hotel operations, including Front Office, Housekeeping, Maintenance, and Food & Beverage, with a focus on The Bistro.
• Ensure guest satisfaction by actively monitoring and responding to guest feedback, reviews, and service recovery opportunities.
• Collaborate with department heads to develop and execute strategies to achieve revenue and profitability goals, including reviewing financial performance and identifying improvement opportunities.
• Oversee and maintain brand standards compliance, ensuring all operational areas meet Marriott and company expectations.
• Support Bistro operations by ensuring quality service, food and beverage standards, and an exceptional guest dining experience.
• Assist in recruiting, training, and developing team members to deliver outstanding service and maximize performance.
• Contribute to the preparation of budgets, P&L statements, and financial forecasts.
• Conduct routine inspections of guest rooms, public spaces, and back-of-house areas to ensure cleanliness, safety, and operational readiness.
• Partner with the sales and marketing team to drive occupancy and revenue growth.
• Foster a positive and accountable work environment by leading by example, motivating employees, and recognizing team achievements.

Qualifications:

• Bachelor’s degree in Hospitality Management or a related field preferred
• or
• Proven experience in a hotel leadership or supervisory role
• Strong leadership and interpersonal skills with the ability to motivate and guide a diverse team
• Solid financial acumen with the ability to analyze reports and identify trends
• Excellent communication skills, both written and verbal
• Proficiency in hotel management systems and general computer skills
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment
• Strong problem-solving abilities and decision-making skills
• Experience with StayPMS or training is availableHow to Apply:

Please submit your resume and cover letter to zcottey@chasehospitality.com with the subject line:

“AGM Application – Courtyard by Marriott Frisco.”

We appreciate all applications; however, only candidates selected for an interview will be contacted.

Chase Hospitality LLC is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Hotel: 4 years (Preferred)
• Hospitality: 4 years (Preferred)

Work Location: In person