Analyst, Markets & Customers

About the position

Responsibilities

• Partner with Marketing and Sales, Product, Data Science and Engineering teams to translate business needs into analytical requirements, solutions and insights
• Define metrics and perform analyses to uncover trends, performance drivers and outliers for high value customer growth initiatives
• Create dashboards to help partners answer recurring questions and act on metrics using self-service tools
• Present results to partners at different levels
• Promote best practices among peers and partners

Requirements

• 3+ years in a Business Intelligence, Analytics or Data Science role
• Experience defining metrics, analyzing data and applying frameworks to inform decisions
• Experience translating results into clear stories and recommendations
• Experience building dashboards (e.g. Looker, Tableau) and working with large datasets using SQL; knowledge of dbt a plus
• Experience running experiments
• Knowledge of statistical concepts, such as experimental design, hypothesis testing and regression, and tools such as Python
• Knowledge of B2B or premium customer acquisition, marketing or product development a plus
• Strong communicator and presenter, comfortable handling open-ended questions
• Outcomes-oriented, curious, proactive and collaborative

Benefits

• A choice between medical plans with an option for 100% covered premiums
• Fertility and adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave and up to 12 weeks to care for an ill family member
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop
• Hack week twice per year