Adoption Change Management Executive

Job Responsibilities:

• Design and Conduct Office 365 training session covering various applications.

• Facilitate session, address queries and prepare POE (Proof of Execution) report.

• Assist new customers with onboarding and provide ongoing guidance.

• Develop adoption plans to ensure successful implementation across the organization.

• Create comprehensive training materials, including guides, videos, and communication tools.

• Monitor and report adoption progress, suggesting areas for improvement.

• Stay updated on Office 365 updates and incorporate them into training.

• Provide valuable feedback to the internal team and assist with technical troubleshooting.

• Bachelor's Degree in IT, Computer Science, or Software Engineering required.

• Minimum 1 year of experience in customer success, account management, or related field.

• Strong communication and interpersonal skills for building customer and internal relationships.

• Excellent problem-solving skills to address customer challenges effectively.

• Proficiency in data analysis, identifying trends, and finding improvement opportunities.

• Ability to work independently, manage multiple tasks, and maintain a positive attitude under pressure

• Fresh Grad is encourage to apply.