Account Manager Complex Liability Solutions

About the position

Supports Commercial Underwriting in the sales acquisition process. Provides support for new business and renewal policy account coordination, review, essential services, rating, prepare work orders for quoting and issuance of middle market business. Serves as the point of contact for agents in handling inquiries and requests. Communicates with customers to request needed information and resolves problems.

Responsibilities

• Responsible for supporting the Underwriter in the sales acquisition process through a variety of services that may include account coordination, new business and renewal policy essential services, report ordering, preliminary classification of new business, and data collection.
• Responsible for reviewing, preparing work orders for rating and issuing policies.
• Applies screening criteria in accordance with guidelines.
• Communicates with customers to obtain needed and required underwriting information and resolves problems.
• Supports sales efforts and strategies.
• Responsible for handling high volumes of transactions.
• Effectively balance quality, and timeliness while working alongside the Underwriter to Manage a Book of Business.
• Multi-task, prioritize and manage daily work activities.
• Organizes work, based on AM/UW Huddles, recognition of Top Agents, and territorial differences, so that others can easily determine what needs to be done and effectively continue the work and respond to customers as needed.
• Maintains an effective pending/diary/follow-up system.
• Serves as the Single Point of Contact for agents on service related/problem resolution.

Requirements

• Prior Commercial Market Insurance Industry experience as an Account Manager, Rater (or similar) at an insurance carrier/agency required
• Knowledge of the following primary insurance coverage’s: Workers Compensation, Auto, General Liability, Property required
• Functional knowledge of Commercial Lines rating experience
• Strong Customer Service and Relationship Building skills
• Effective Communication Skills / Written and Verbal
• Good automation skills and strong technical ability
• Professional Demeanor
• Proficiency in Microsoft Word, Excel, and Power Point Software
• Works Autonomously
• Ability to shift work efforts quickly and make decisions in a fast past environment
• For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 75MB download/10MB upload will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Benefits

• short-term or annual bonuses
• long-term incentives
• on-the-spot recognition